FAQs

Drinking can be very confusing. Websites can be mind-boggling. And then drinking and trying to understand a website?

Fuhgettaboutit. So, we’ve put together some tips and tricks here to help you navigate your way around your empty bottles and order some new ones.

What do I get in my Wine Fellas Box?

The Glass Half Full Club boxes always have three different wines chosen to fit the season (three total for the 3-pack and six total for the 6-pack – obviously!). You’ll receive a WhatsApp message with a link to that month’s selections in The Cellar where you can read about the wines in your box.

What type of wines can I expect in the monthly boxes?

We choose the monthly boxes based on a variety of factors (season, price, region, grape variety etc). Some months you may get more reds, others you may get more whites, and some you may get a mix of reds, whites, rosés or even orange wines. All the wines are from Portugal, and all are from small-batch production.

I only like one colour of wine. Can I customize my monthly box?

Yes! We do all red wine or all white wine selections. Just contacts us directly after you’re signed up. We’ll make sure to put you in the right group.

Easy. Choose your subscription level and quantity, then give us the keys to your Ferrari (aka. credit card info, delivery address etc), and that’s it. You’re part of the Club.

How much does a Glass Half Full Club subscription cost?

6-PACK: Enthusiast – 65€; Connoisseur – 85€; Insider – 120€

3-PACK: Enthusiast – 40€; Connoisseur – 55€; Insider – 70€

When do I receive my first Club box?

Join up before the 20th of the month and you’ll get billed right away and we’ll deliver your first box within a few business days. After that you get billed on the 1st of each month. If you join up after the 20th of the month, you’ll be billed on the 1st of the following month and will get that month’s box along with all the other Club Members.

I want to order from The Cellar. How long does it take to get to me?

All orders direct from The Wine Fellas’ Cellar are delivered within 72 hours of payment processing – and usually deliveries go out within 48 hours if ordered on a business day.

What payment methods do you accept?

Visa, Mastercard, MBWay, Multibanco, Direct Bank Transfer.

Is shipping included in my subscription?

Shipping is free in the Lisbon area for orders over 50€. We may need to charge shipping fees for other areas.

Where do you ship to?

We currently ship to mainland Portugal only, though we will be adding all of Portugal, and other EU countries in the near future.

Is there a minimum subscription period for The Glass Half Full Club?

Nope. You can join whenever you want and leave whenever you want. It’s that kind of club.

What is your return policy?

We do our best to make sure your order arrives safe and sound. However, if you receive an order that is damaged, please contact us within 7 days of delivery, and we’ll arrange for a replacement or refund. FYI – “damaged” refers to broken, cracked bottle, not for a wine that you don’t like.

My wine is corked. Help!

Yes, this does happen. If your wine truly is corked, please take photos of the cork, the wine and then call us. We’ll work out a replacement as fast as possible.

How do I contact customer support?

Call, text or email us – see Contact Us page or the Footer for details.

My order is incorrect or incomplete. Help!

Please call, text or email us right away (and within 7 days of delivery at the latest). We’ll sort it out.

Can I change my Club subscription's delivery address?

Absolutely. On your My Account page, just update delivery address to wherever you will be in mainland Portugal on the expected delivery date.

I'll be out when delivery is arriving. Help!

No problem. We can drop your delivery at your neighbour’s or even the local mercearia. Just update your delivery address in your My Account profile – and don’t forget to change it back again afterwards!

Can I put my Club subscription on hold?

You can pause or even cancel a subscription in your My Account settings at any time up to 7 days before delivery.